Help & Support
If you can’t find the answer to your query below then please get in touch to send us your questions and feedback. We aim to respond to all emails within 24 hours.
Subscription & Membership FAQs
How do I subscribe?
Simply head to the shop and choose the right membership plan for you.
How do I cancel my subscription?
Head to My Account and you’ll find the option to cancel under subscriptions, It is purposefully a very quick and easy process. Please note that we cannot accept emails requesting cancellations. Subscription cancellations must be done via the My Account section of the website.
You must allow 24 hours for the cancellation process to be completed. Therefore, you must cancel ahead of the next payment day.
How do I access my member discounts?
You’ll find these on your homepage when you are logged in…but hurry, they change every month!
My access code for member discounts isn’t working
The codes are usually case sensitive so please check the letter case. If it still isn’t working and you are sure that the discount hasn’t expired, it is likely to be a problem with the brand, therefore, please contact them to resolve the issue.
I forgot to cancel my subscription or my free trial, am I entitled to a refund?
It is important to note that it is your responsibility to cancel your subscription or trial via the cancellation process on site. This can be done at any time before the date of the next renewal (you’ll find the renewal date in My Account.) Unfortunately, due to our product being digital content, we cannot issue refunds if you forget to cancel.
How do I know when my membership fee is due for renewal?
When you become a member, you receive an email with the details of your next renewal date. You can also find the date of your next renewal and the plan that you have signed up to in the My Account section of the website.
Can't find the answer you are looking for?
Just email firstname.lastname@example.org and you’ll get a personal response within 24 hours.